Customer service inbox
All customer questions in one place, with an assistant that does the groundwork.
An assistant answers visitors from your knowledge.
- Sign up and hear among the first when there is room
- The demo is simply open
- Business only, all prices excl. VAT
This is how the customer service inbox works for Ploeter: email, WhatsApp and chat are in one list. You open a question about an allergen in the whey, the assistant prepares an answer with the product information as its source, you change one word and sign. The status becomes Answered. The assistant answers the next question in the chat itself, with the label AI.
What you get from the customer service inbox
A place where you see what customers asked and what was answered, with the assistant as the first line and a person as the safety net.
A conversation: a visitor asks whether the shop is open on Saturday, the assistant answers, and a second question gets the chip Waiting for you.
A customer card for Corrie Bakker on which the follow-up Call back in 3 months appears and gets ticked off.
Three proposals are ready with Waiting for you: a quote, a route and a message. You sign, and the chip becomes Signed.
Recreated with made-up data.
Look back at conversations
You see what visitors asked, what the assistant answered, whether an email was sent and whether the visitor gave a thumbs up.
Resolve unanswered questions
The questions the assistant had no answer to are listed together.
Take over live
A colleague takes over a running conversation and hands it back.
A dashboard with what it costs
The last thirty days: conversations, emails to a colleague, unanswered questions, thumbs and what it cost this month.
The assistant behind it stays within its limits
Only from your sources
Your sitemap, an FAQ page and your own questions.
It says it is an AI
A visitor always sees that they are talking to a virtual assistant.
A ceiling in euros
You set a ceiling per day and per month.
A conversation in which the assistant is not sure. The chip says Sanne takes over, and Sanne replies with her avatar next to it.
How to set up an inbox with an assistant, in three steps
Create an assistant and feed it
Give it a name, point it at your site and add your own questions. You paste one line of code into your site.
Set the ceiling and handover
Choose tone, looks and a ceiling per day and per month, and an email address for questions it does not know.
Read the inbox and improve
You read conversations, improve an answer and accept the suggestions for your own questions. Nothing goes live by itself.
The director runs it
He answers the questions, you stay in charge.
You talk to a director. He prepares a proposal, the checks run, and nothing goes out until you sign.
- Brand gateenforced
- Signing before every outward actionyou sign
- Audit trailrecorded
Part of the crew: the director prepares this as part of your briefing. How the crew works
A request in the chat: Which questions could the assistant not answer? The director prepares a proposal: Draft for the question about Saturday: Yes, from 9 to 17. Two checks get a tick: Only from your sources and Nothing goes live without you. You sign, and the chip becomes Signed.
- One director, all studios
- Nothing goes out without your signature
- Early access, as soon as there is room
What the customer service inbox costs
Support
€29per month, excl. VAT
Support has its own package.
- Basic 5 users € 29, Medium 10 users € 59, Max 25 users € 129
- 300 credits per month
Customers, signers and follow links are free.
± 23 images or 2 videos of 8 seconds per month
More included
With Assistant with cookie banner for €35 you also get Cookie banner
Bought separately they would cost €38 per month together.
In the trial
- 200trial credits
- 0euros to start
Nothing is switched to paid automatically.
- Early access, as soon as there is room
- You sign everything that goes out
Inbox and assistant next to Tidio, Chatbase and Intercom
What the providers' own pages say, side by side. We compare each provider's entry plan.
| Reference | DenkploegSupport | TidioStarter | ChatbaseHobby | IntercomFin |
|---|---|---|---|---|
| Price per month | €29 per month, excl. VAT | $ 24.17 per month, 100 conversations; the AI add-on starts at $ 32.50 for 50 conversations | $ 32 per month on annual billing, 700 message credits | $ 0.99 per outcome, plus a seat from $ 29 per month (Essential) |
| Look back at conversations in an inbox | YesConversations, unanswered questions and reports | Open (not established) | PartlyHelpdesk inbox in Standard and Pro | Open (not established) |
| A person takes over the conversation | YesLive in the chat, or the question by email | PartlyAs a feature of the AI agent | PartlyNot in Hobby, yes in Standard and Pro | Open (not established) |
| Answers from your own sources | YesSitemap, FAQ and own questions, up to 300 public pages | Open (not established) | YesFrom your documents | Open (not established) |
| Says it is an AI | YesCannot be switched off | Open (not established) | Open (not established) | Open (not established) |
| Ceiling per day and month in euros | Yes | Open (not established) | NoCredits per month | Open (not established) |
| PartlyThrough a linked business number | Yes | Yes | Open (not established) | |
| A conversation belongs to a customer | YesPoints to the same relation in Relations | Open (not established) | Open (not established) | Open (not established) |
| Why Denkploeg | Support is the assistant on your site and the inbox behind it in one package: the assistant answers from your sources and says it is an AI, and a colleague takes over the conversation or gets the question by email. | |||
Source and reference date: Denkploeg (app.denkploeg.nl/klantenservice-inbox); Tidio (www.tidio.com/pricing/); Chatbase (www.chatbase.co/pricing); Intercom (www.intercom.com/pricing) ().
Amounts are in the currency of the source and are not converted. Open means we could not establish it on that page, not that it is missing. Whether VAT is in an amount, we only say when the source says so. Is something wrong, or out of date? Let us know.
Frequently asked questions about the customer service inbox
What is a customer service inbox?
A place where you read and answer customer questions. It holds the conversations of the assistant on your site, the questions it did not know and the conversations a colleague takes over.
How do I take over a conversation?
With live chat you take over a running conversation and hand it back to the assistant. If it does not know, a colleague gets the question by email.
How long do you keep conversations?
As long as you set: 90 days by default, 730 at most. After that they disappear by themselves. For an access or erasure request you export or erase all conversations of a visitor.
Can the assistant make things up?
It answers from your sitemap, your FAQ and your own questions. If it does not know, the question comes back to you and you can turn it into your own question.
What does a customer service inbox cost?
Support has its own package. The price is under 'What the customer service inbox costs' on this page, from our price list.
Honest about what the inbox does not do
What we do not do:
- No promise about how many questions the assistant resolves itself. Resolved is meant strictly: a thumbs up, or a conversation with one question, without an unanswered question and without an email.
- WhatsApp works through a linked business number; a separate inbox for WhatsApp is a separate option.
- Looking up orders only works with a linked Shopify store, and only with email address and order number together.
A real company
Who we are
- Company
- Denkploeg, part of Het Creatieve Bureau
- CoC
- 72101121
- VAT ID
- NL001154747B27
How to reach us
- Questions and introductions
- hallo@denkploeg.nl
- Help with Denkploeg
- support@denkploeg.nl
- Privacy and requests
- privacy@denkploeg.nl
- +31613816926
Open your inbox
No card. You set a ceiling yourself.
Nothing goes out without your signature.
A conversation: a visitor asks whether the shop is open on Saturday, the assistant answers, and a second question gets the chip Waiting for you.