Customer service
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Frequently asked questions
Start
What is Denkploeg?
A platform where a crew of AI agents prepares images, video, websites, campaigns and customer conversations. A person signs off on whatever goes out. For now we work for businesses in the Netherlands.
How does it work in practice?
You give a brief in plain language in the chat. The director spreads the work over the studios, images pass the brand gate, websites pass the check, and nothing goes out until you sign.
How do I get started with Denkploeg?
Request early access via Sign up. You get an email to confirm your address, and we let you in as soon as there is room. Then you set up your workspace with your business email address.
Can I use Denkploeg as a private person?
No. Denkploeg only serves businesses: at checkout you need a Chamber of Commerce (KvK) number or a VAT number. If you have a sole proprietorship with a KvK number, you can.
Do I need to install anything?
No, you work in the browser. If you also want to use Denkploeg from your own AI client, such as Claude or Codex, you can do that through MCP with a key from your workspace. The documentation explains how.
Studios and the director
Which studios are there?
Creative, Brand, Avatar, Video, Website, Social Media, Marketing, Commerce, Support, Relations and Planning. Each studio does one kind of work; the director splits a request across the studios it needs.
What does the director do?
The director is who you talk to. It asks follow-up questions when something is unclear, writes out the brief and splits the work across the studios. It never publishes anything: you do, with your signature.
What does signing mean?
Everything that goes out, such as publishing, sending or paying for something, waits for your approval. You see exactly what will happen and what it costs, and it only goes ahead once you sign. For sensitive actions we also ask for the code from your authenticator app.
Does Denkploeg use my brand style?
Yes. In Brand Studio you set up your brand profile: colours, fonts, logos and tone. The studios work with it, and images go through a brand check before you see them.
Can I use Denkploeg from Claude?
Yes. Under Integrations, Denkploeg in Claude, you connect your workspace to Claude. You can then ask for work there, and anything that goes out is still signed by a person in Denkploeg.
I am an agency. Can I manage my clients?
Yes. As an agency you manage several client workspaces from one place. Each client has its own workspace, and clients do not see each other's work.
Images and video
What can I make?
In Create, in Creative Studio, you make images, videos and UGC videos with an avatar. You choose an avatar, your product and a scene, and say in plain language what you want to see.
What is an avatar?
A fixed face for your brand, created in Avatar Studio. With a few images of the avatar, the same person appears in every image and video.
What does an image or video cost?
You see it in advance, in credits, for the mode you pick (fast, standard or expert) and the resolution. A failed generation costs nothing.
Can I pay with my own OpenArt account?
Yes. Connect your OpenArt account and choose OpenArt under Pay with. You then pay with your own OpenArt credits, and we add no margin.
Connections
Which services can I connect?
Among others Google Search Console and Google Analytics, Microsoft Clarity, Meta (Facebook, Instagram and WhatsApp), Shopify and OpenArt. Under Integrations you see per service what is set up and what is still needed.
Does Denkploeg see my passwords?
No. You connect through the service's own screen, and we only get access to what you allow. We store keys encrypted and they never end up in a log.
Can I disconnect an integration again?
Yes, under Integrations. You can also revoke access at the service itself, for example in your Google account under Security.
Payments and invoices
What does Denkploeg cost?
You pay per module or per bundle, per month and excluding VAT. The cheapest package currently costs €9 per month. The pricing page shows everything side by side, including what a bundle saves.
How can I pay?
Through Mollie, with iDEAL or a card. Credit bundles of 250 euros and up can only be paid with iDEAL. With your first payment you give a mandate for the following periods.
Are the prices including VAT?
No, all prices are excluding VAT. At checkout you see which VAT applies to your business and what the total is, before you pay.
Where do I find my invoices?
In your workspace under Usage. Your payments are there too. As soon as a payment has succeeded your invoice is there; the pdf follows shortly after and also arrives by email.
Can I pay yearly?
Yes. You pay a fixed monthly amount times twelve and save about 22 percent. You switch from monthly to yearly yourself and confirm with the code from your app; what you already paid for the current period is credited.
What happens if a payment fails?
You get an email the same day with a button to update your payment method. Your workspace keeps working, but you get no new monthly credits until the payment succeeds. Nothing is deleted. Only after three weeks can a staff member set the workspace to read-only.
How do I cancel?
In your workspace under Subscription, in two clicks, without a call and without a code. Everything keeps working until the end of your period. Within thirty days of your first payment you get a full refund, and until the end date you can undo cancelling with one click.
Credits
What is a credit?
One credit is one euro cent, excluding VAT, for AI: text, images, video and voice. Ordinary work costs no credits, an AI action costs at least one. The price is always shown next to the button beforehand.
What if my credits run out?
Then no new AI action starts and you see the Top up button. If automatic top-up is on, we top up for you. At 50, 80 and 100 percent of your credits you get a notification. The assistant on your site does not go silent: without credits it asks visitors to leave a message with contact details, which lands in your inbox.
Do my credits expire?
Monthly credits from your package expire at the end of the period. Credits you top up are valid for 24 months. Under Usage you can see what expires first.
Do I pay for an action that fails?
No. If an action fails, it costs nothing. We fix the price beforehand, settle on what it really cost, and you get back what is left.
Cookie banner
May Accept be larger than Reject?
That is not advised: a much more prominent Accept can count as a misleading design. For us both buttons are equally large and equally prominent.
How long does consent last?
With us at most twelve months. After that, or as soon as your cookie list changes, the banner asks again. A visitor can always change their choice.
Website
Can I use my own domain?
Yes, as soon as it is turned on for your workspace. Your site always gets an address from us. You connect your own domain with a TXT record that proves it is yours, and a CNAME or A record.
Can I edit the site myself?
Yes, by clicking a text or photo and typing, and by dragging blocks. Every change is a version. Going online does require a signature.
Who writes the texts on my site?
You, and if you like AI helps. Next to every field it says who wrote the text: you, AI, your brand book or an example.
Customer service bot
Does the chatbot make up answers?
It answers from your own sources and says so when it does not know something. A language model can still be wrong. That is why you read conversations back and improve answers.
Does the chatbot say it is an AI?
Yes, always. The notice is mandatory and cannot be turned off, not even if you change the text.
Can I take over a conversation?
Yes. With live chat you see running conversations, choose Take over and answer yourself. With Hand back you let the assistant continue.
Does the chatbot also work in WhatsApp?
Yes, through a linked WhatsApp business number. Customers only see that number, never an employee's private number. You take over conversations in the portal.
What does the chatbot cost when it is busy?
You can set a daily and monthly cap in euros. Once it is reached, the assistant stops answering and the visitor reads that a colleague can be emailed.
Account and security
Do I have to sign in with a code from an app?
By default the second step is mandatory for owners and administrators of a workspace, and not for makers and readers; your workspace can change that. You get a grace period to set it up (seven days by default), in My account, with an authenticator app.
I cannot find my code anymore. What now?
When signing in, choose Use a recovery code: you received ten recovery codes when you set it up. If you no longer have those either, ask the owner of your workspace to reset your second step. If you are the owner yourself, send us a message through the form below and mention your workspace.
Can an agent do something without my approval?
Nothing that goes outside. Agents make proposals. A message, an ad or a change to a site waits for a signature, and high-risk actions are always carried out by a person.
I forgot my password.
On the sign-in screen choose Forgot your password? and enter your email address. You get a link to choose a new password.
Privacy
Do you train AI models on my data?
Not by default. A provider that we do not know to be free of training on input is not used for customer material. The AI transparency page has more.
How do I request access to or deletion of my data?
Email privacy@denkploeg.nl, or use the Delete data page. You can request an export of your workspace yourself at any time in the portal; the link arrives by email.
What happens to my data when I cancel?
After the end date you can still read and export everything for thirty days. Then the workspace is archived and, after ninety days, erased. We keep invoices and accounts for seven years, because the law requires it. That is the intention; the terms say what applies.
Can other customers see my data?
Other customers cannot: every customer has their own workspace. Only your own agency can get in, if you work through an agency, and Denkploeg in an exceptional case, with a reason you can see afterwards.
Is your question not in there?
Send us a message. A person reads it and replies by email.