A WhatsApp chatbot that answers from your own knowledge
Connect a WhatsApp business number.
- Sign up and hear among the first when there is room
- The demo is simply open
- Business only, all prices excl. VAT
This is how the customer service inbox works for Ploeter: email, WhatsApp and chat are in one list. You open a question about an allergen in the whey, the assistant prepares an answer with the product information as its source, you change one word and sign. The status becomes Answered. The assistant answers the next question in the chat itself, with the label AI.
How it works
- Connect your business numberChoose Connect WhatsApp under Connections, log in with Facebook, choose your WhatsApp business account and confirm your number.
- Prepare your knowledgeWithout a Support assistant the number says it does not know.
- Send a test messageAs soon as the message arrives, the status is Active.
What it looks like
A conversation: a visitor asks whether the shop is open on Saturday, the assistant answers, and a second question gets the chip Waiting for you.
A customer card for Corrie Bakker on which the follow-up Call back in 3 months appears and gets ticked off.
Three proposals are ready with Waiting for you: a quote, a route and a message. You sign, and the chip becomes Signed.
An example with a demo site.
What you get
- Answers from your own knowledgeA normal question gets an answer from your company's knowledge base.
- A colleague takes overIf the customer types mens, your team gets a notification.
- The customer stays in controlWith status and their order number they see where their order is.
- Connecting in a few minutesYou need a separate phone number that is not on WhatsApp yet and a Facebook account for your business.
The rules of WhatsApp, honestly
- Only answering, never startingWe only answer within 24 hours after the customer or employee sent a message themselves.
- A notification outside the windowA notification to an employee outside those 24 hours is only possible with a template approved by Meta.
- What we keepCustomers' messages for 30 days, connected employees' for 90 days.
What does it cost?
The price per month, excluding VAT. You can switch package.
Support
An assistant on your site that answers questions.
- 300 credits per month
- 5 users included
- 300 conversations per month included
- Nothing goes out without your signature
Assistant with cookie banner
An assistant that answers your visitors' questions, and a cookie banner that asks for and records consent. For your existing site.
- 300 credits per month
- 5 users included
- 300 conversations per month included
- Nothing goes out without your signature
Website with customer service
Website plus an assistant that answers your visitors' questions.
- 800 credits per month
- 3 users included
- 600 conversations per month included
- Nothing goes out without your signature
There is more to it
Good to know
What is a WhatsApp chatbot?
An assistant that answers customers on WhatsApp, through your business's business number. Denkploeg's only answers from your own knowledge, says it is an AI and hands the conversation to an employee when needed.
Does a customer see my employee's private number?
No. Customers only type to the business number and never see an employee's private number.
Can the chatbot start a conversation itself?
No. We only answer within 24 hours after the customer or an employee sent a message themselves, and never start a conversation ourselves.
What do I need to connect WhatsApp?
A separate phone number that is not on WhatsApp yet and receives SMS or voice, and a Facebook account that belongs to your business. If the connect button is not on yet, you can connect with your own keys from your Meta app.
What happens to the messages?
We keep the text of messages for 30 days for customers and 90 days for connected employees. With stop, a customer's WhatsApp data is gone immediately. Meta also receives the messages itself.
What does a WhatsApp chatbot cost?
See 'What the WhatsApp chatbot costs' on this page, from our price list.
Honest about what the WhatsApp chatbot does not do
What we do not do:
- No starting conversations: we only answer within 24 hours after the customer or employee sent a message themselves.
- A customer can only send text for now. An image gets a friendly request to type it.
- You need a separate phone number that is not on WhatsApp yet. You cannot connect your own private number.
- The WhatsApp inbox (taking over from your own WhatsApp) and the WhatsApp director are separate paid options.
Start with one question
No card. We never start a conversation with a customer ourselves.