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Checkout

Choose a plan or buy credits in two steps, with your details, your VAT, the payment method and what happens afterwards.

DocumentationCheckout

Choosing a plan, going from monthly to yearly, turning a trial into a paid plan or buying credits always goes through the same page, in two steps. Only the owner of the workspace can take out or change a subscription; an owner or administrator can buy credits. On the right you always see what you are buying and what it costs (on a phone at the top, collapsed).

Where you start

  • During your trial there is a bar at the top with the number of days you have left and a Choose a plan button. After the trial has ended the same button is there.
  • In Subscription: choose plans and a period and go to checkout. Going from monthly to yearly takes one click; what you already paid for the current period is credited and shown as a line in the summary.
  • On the pricing page: choose monthly or yearly at the top and click Check out now under a plan; the link follows your choice. If you are not signed in you sign in first and come back here. Start free trial starts without paying.
  • In Usage and in the counter of every studio (Buy more): choose a bundle or your own amount and go to checkout. Your own amount is a whole number of euros from 5 up to and including 500, with no bonus.

A discount code in a link (?code=) is picked up once, and only if no discount is running yet. You can also enter one yourself in the second step.

Step 1, your details

  • Your email address and your country. We currently check out from the Netherlands.
  • Your business. Denkploeg supplies businesses only, so a Chamber of Commerce number or a VAT number is required. Look up your company in the Chamber of Commerce (KvK) by name or number and we fill in your company name and address. Enter a VAT number and we check it with VIES right away, so you see next to the field whether it is valid. Without a number you cannot continue.
  • Your billing address. Enter a Dutch postcode and house number and we look up the street and town. The billing address may differ from the address in the Chamber of Commerce; it is then marked as different.

Step 2, payment

  • The summary shows the plan and the period, for a year what that saves compared to twelve months, a discount if one is running, the VAT of your country with the regime (Dutch VAT, reverse-charged to you if you are an EU business with a valid VAT number, or the VAT of your country) and the total.
  • You choose a payment method: iDEAL or a card. Amounts of 250 euros and up you pay with iDEAL only. With your first payment you give a mandate for the following payments; a SEPA direct debit is not possible for the first payment.
  • If you choose a plan with the cookie banner or the assistant when leaving the trial, you see a checkbox Add installation help: we help you place the banner and the assistant and check them. It costs the one-off amount shown (excl. VAT, as a separate line in the summary, with VAT like the rest) and is free if you pay yearly. See Your subscription.
  • Under Before you order you see the term and renewal, how to cancel (in the product itself, without a call).
  • Also when paying with iDEAL, your first payment gives a mandate for SEPA direct debit of the following periods (via Mollie). This is stated before you pay, in the block. You can withdraw it by cancelling or through your bank.
  • You must agree to the terms and conditions and the privacy statement (with links) before you can order. Without that tick nothing starts, even if you bypass the screen. We record the agreement with the version of the terms.
  • You take out a subscription with the six digits from your app, just as in Subscription. If you have not turned on the second step yet, the button Set up the second step is here: you set it up in your account and then come back to the same choice.
  • Place order and pay takes you to Mollie; with this button you enter into an obligation to pay. Then you come back to a page that asks for the status itself: done, in progress or failed. If it failed, nothing has been charged and you can try again with one click; if you cancelled at Mollie or the payment page expired, the page says so. If the payment was reversed, the page says so. If we cannot determine the status, we say that too: do not pay again, check Usage instead.
  • If the price changed between the overview and your click (a discount that ended, a different VAT outcome), nothing is started and you see the new overview.

After the payment

If you chose the installation help, you see on the confirmation page that we will contact you within 5 working days.

A top-up puts the credits in place as soon as Mollie confirms the payment. A subscription starts and the invoice appears in Usage. You can always find your payment and the invoice in Usage.